Privacy Policy
Effective date: January 01, 2026
Thomas Sign & Awning Company, Inc. (“Thomas Sign,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), place an order through our WooCommerce checkout, or otherwise interact with us.
Information we collect
Information you provide
When you place an order, create an account (if enabled), request a quote, or contact us, we may collect:
Name
Company name (if provided)
Billing and shipping address
Email address and phone number
Order details (products purchased, quantities, pricing)
Notes you enter at checkout and communications you send us
Files you upload (if your order/form allows uploads)
Payment information
Payments are processed by our payment processor(s). We do not store full payment card numbers on our servers. Payment processors may collect payment card details and related verification information to complete your transaction.
Information collected automatically
When you use the Site, we may automatically collect:
IP address, browser type, device identifiers, and operating system
Pages viewed, links clicked, and general usage data
Approximate location (based on IP address)
Cookies and similar technologies (see below)
How we use your information
We use your information to:
Process orders, payments, and deliveries
Provide customer support and respond to requests
Send order confirmations and transactional messages (such as shipping or order updates)
Prevent fraud and protect the security of our Site and customers
Improve our website, checkout experience, products, and services
Comply with legal obligations (tax, accounting, warranty, and recordkeeping)
Cookies and tracking technologies
We use cookies and similar technologies to support website functionality and improve your experience. These may include:
Essential cookies needed for site and checkout functionality (for example, cart/session and security)
Preference cookies that remember your settings
Analytics cookies (if enabled) that help us understand site performance
Marketing cookies (if enabled) that help measure and improve advertising
You can manage cookies through your browser settings. Disabling certain cookies may affect checkout and site features.
WooCommerce and site features
WooCommerce may use cookies to:
Keep items in your cart
Maintain your session while you navigate the Site
Support checkout and payment flow
If you create an account, we store the information you provide in your user profile so you can manage orders and checkout faster in the future (if account features are enabled).
How we share information
We do not sell your personal information. We may share information with trusted third parties only as needed to operate our business, such as:
Payment processors to process payments
Shipping and delivery providers to deliver orders (if applicable)
Website hosting and IT providers to maintain our Site
Service providers that support email delivery, analytics, customer communication, or order management (if used)
Professional advisors (legal, accounting) and authorities if required by law
Data retention
We retain personal information as long as necessary to fulfill the purposes in this policy, including fulfilling orders and meeting legal, tax, accounting, and warranty obligations.
Data security
We take reasonable measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also be able to object to certain processing or withdraw consent where applicable.
To make a request, contact us at: info@thomassign.com
Children’s privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.
Third-party links
Our Site may include links to third-party websites. We are not responsible for their privacy practices.
Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
Contact us
Thomas Sign & Awning Company, Inc.
4590 118th Ave N
Clearwater, FL 33762
Phone: (800) 526-3325
Email: info@thomassign.com